Privacy policy
Last updated: March 2026
1. Who We Are
Espressyo is operated by Espressyo LLC. When we refer to "we", "us", or "our" in this policy, we mean Espressyo LLC.
Website: espressyo.com
Email: support@espressyo.com
Operated by: Espressyo LLC
2. What We Collect
We collect different types of information depending on how you interact with our store:
👤 Personal Info
Name, email address, phone number, shipping and billing address
💳 Payment Data
Processed securely by Shopify Payments. We never store card details.
🌐 Browsing Data
IP address, browser type, pages visited, device info, referring URLs
We only collect information that is necessary to process your order, communicate with you, and improve our service.
3. How We Use Your Data
✓ Fulfil orders — process payment, arrange shipping, send tracking and order confirmations
✓ Communicate with you — respond to enquiries, send shipping updates, handle returns and warranty claims
✓ Marketing — send promotional emails and offers (only with your consent, you can unsubscribe at any time)
✓ Improve our store — analyse browsing data and purchase patterns to improve products and website
✓ Prevent fraud — screen orders for potential risk and protect against fraudulent transactions
4. Sharing Your Data
We share your personal information only with trusted service providers who help us operate our business:
Shopify: Powers our online store, processes orders and payments
Shipping partners: Your name, address, and phone number to deliver your order
Klaviyo: Email marketing (only if you opted in)
Google Analytics: Anonymous website usage data to improve our store
Meta: Advertising pixel for ad targeting and performance measurement
We never sell, rent, or trade your personal information to third parties.
5. Cookies
Our website uses cookies to provide a better shopping experience:
→ Essential cookies — required for the website to function (cart, checkout, session). Cannot be disabled.
→ Analytics cookies — help us understand how visitors use our site (Google Analytics). Anonymous data only.
→ Marketing cookies — used to deliver relevant advertising (Meta Pixel). You can opt out via your browser settings.
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
6. Data Retention
Order records: Kept for the duration required by tax and accounting laws
Customer accounts: Kept until you request deletion
Marketing data: Kept until you unsubscribe or request removal
Browsing data: Automatically purged after 26 months (Google Analytics default)
7. Your Rights
✓ Access — request a copy of the personal data we hold about you
✓ Correction — request that we update or correct inaccurate data
✓ Deletion — request that we delete your personal data (subject to legal obligations)
✓ Opt out of marketing — unsubscribe from emails at any time via the link in every email
✓ Data portability — receive your data in a structured, machine-readable format
To exercise any of these rights, email us at support@espressyo.com. We will respond within 30 days.
8. Security
→ SSL encryption across the entire website
→ PCI-DSS compliant payment processing through Shopify Payments
→ Limited access — only authorised team members can access customer data
9. Children's Privacy
Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at support@espressyo.com and we will delete it promptly.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
