The help desk
Before you buy.
After your first brew.
Product questions, choosing your setup, and looking after your order. Start here.
Which setup should I choose?
Choose Espressyo Pro if you already have a grinder or use prepared ground coffee. The Pro Bundle adds the electric grinder, stand, case and tools. Compare both setups.
Can I use capsules?
No. Espressyo Pro uses ground coffee. With the Bundle, you can grind whole beans using the included electric burr grinder.
Do I need a kettle?
The Pro can heat its own water. Heating time depends on the starting water temperature; extraction happens after heating. Follow the instructions included with your machine.
Can I make milk drinks?
Yes, by adding separately heated or frothed milk to your espresso. The machine does not steam milk, and a milk frother is not included.
Where can I find delivery and return information?
Your available shipping options and delivery estimates are shown at checkout. Read the shipping policy and return policy for the terms that apply to your order.
How do I get started?
Read the instructions included with your machine first, then visit the coffee guide for a simple preparation overview.
How do I track an order?
Use the tracking link in your shipping email or open the order tracker. If you need help, contact us with your order number.
What if something is not working?
Stop using the product if it appears damaged or unsafe. Contact us with your order number and a description of the issue so we can help with the next step.