Refund policy
Last updated: March 2026
1. Eligibility
To be eligible for a return, the following conditions must be met:
✓ The return is requested within 30 days of the delivery date.
✓ The product is in its original condition — unused or lightly tested, with no physical damage.
✓ All original accessories and packaging are included (machine, grinder, stand, cables, bag, etc.).
✓ You have your order confirmation email or order number available.
We understand you may want to test the machine before deciding. Light testing (a few brews) is perfectly fine and will not void your return eligibility.
2. How to Start a Return
📧 Step 1
Email us at support@espressyo.com with your order number and reason for return.
📦 Step 2
We reply within 24 hours with return shipping instructions.
💷 Step 3
Once received and inspected, your full refund is processed within 5-7 business days.
Please do not send products back without contacting us first. Returns sent without prior authorisation may not be accepted.
3. Refund Details
Refund amount: Full purchase price including any taxes paid
Original shipping: Refunded (your order shipped free)
Return shipping: Paid by customer unless the product is defective or we made an error
Refund method: Returned to original payment method
Processing time: 5-7 business days after we receive the item
Bank processing: Your bank may take an additional 3-5 business days to show the credit
4. Exchanges
We do not offer direct exchanges at this time. If you would like a different product, please return your original order for a refund and place a new order. This ensures the fastest processing time for you.
5. Defective or Damaged Products
If your product arrives damaged or develops a fault within the warranty period, we will make it right:
→ Damaged on arrival: Email us within 48 hours with photos. We will send a free replacement or issue a full refund — your choice.
→ Defective within 12 months: Contact us with your order number and a description of the issue. We will arrange a replacement under our warranty at no cost to you.
→ Return shipping for defective items: We cover the return shipping cost. You will not pay anything.
6. Non-Returnable Items
The following items cannot be returned:
✗ Products returned after the 30-day return window
✗ Products with significant physical damage caused by misuse, drops, or accidents
✗ Products returned without original accessories or missing components
7. 12-Month Warranty
All Espressyo products come with a 12-month warranty from the date of purchase. This warranty covers:
✓ Manufacturing defects in materials or workmanship
✓ Battery failure under normal use
✓ Heating element or pump malfunction
✓ Grinder motor or burr defects
The warranty does not cover damage from misuse, drops, water submersion beyond the rated protection, or unauthorised modifications.
8. Cancellations
Orders can be cancelled for a full refund if they have not yet been dispatched. Once an order has been shipped, it cannot be cancelled — but you can return it under our 30-day return policy once it arrives. To cancel an order, email support@espressyo.com as soon as possible with your order number.
