Shipping policy
Last updated: March 2026
1. Shipping Methods & Delivery Times
🇬🇧 United Kingdom
Free tracked shipping · 5-7 business days · DDP — no customs charges
🇺🇸 United States
Tracked shipping · 8-15 business days · DDP — no customs charges
🌍 Rest of World
Available to select countries · Times vary · Contact us for details
All delivery times are estimates calculated from the date of dispatch. Business days exclude weekends and public holidays.
2. Processing Time
Order processing: 1-2 business days after payment confirmation
Dispatch confirmation: Email with tracking number sent once your order ships
Peak periods: Processing may take an extra 1-2 days during sale events or holidays
Order cutoff: Orders placed after 2pm GMT are processed the next business day
3. Duties, Taxes & Customs
All orders ship DDP (Delivered Duty Paid)
All import duties, taxes, and customs fees are pre-paid by us. You will never be asked to pay anything at your door.
✓ UK orders — VAT is included in the displayed price. No additional charges on delivery.
✓ US orders — all applicable duties and fees are pre-paid. Nothing to pay at the door.
✓ Other countries — DDP availability varies. Contact us before ordering to confirm.
4. Order Tracking
📧 Email notification
Tracking number emailed once your order is dispatched
📍 Real-time tracking
Track your parcel from dispatch all the way to your door
🏠 Local delivery
Final delivery via Royal Mail (UK) or USPS (US)
Tracking updates may take 24-48 hours to appear after dispatch. If tracking hasn't updated after 5 days, please contact us.
5. Shipping Costs
United Kingdom: Free on all orders — no minimum spend
United States: Calculated at checkout based on product weight
Other countries: Calculated at checkout — contact us for a quote
Shipping costs for non-UK orders include all duties and taxes (DDP). The price shown at checkout is the final price.
6. Delivery Issues
→ Late delivery — email us with your order number. We will investigate and provide an update within 48 hours.
→ Lost parcel — if tracking shows no movement for 15+ days (UK) or 25+ days (US), contact us. We will send a replacement or full refund.
→ Damaged on arrival — email us within 48 hours with photos. Free replacement or full refund — your choice.
→ Wrong address — double-check your shipping address at checkout. We cannot be responsible for orders delivered to an incorrect address you provided.
7. Failed & Refused Deliveries
✗ Failed deliveries — the carrier will attempt redelivery or leave a collection notice
✗ Uncollected parcels may be destroyed after the carrier's holding period
✗ We are not responsible for refunding orders refused at delivery or abandoned at the depot
Please ensure someone is available to receive your parcel, or that your address has a safe place for deliveries.
8. Address Requirements
✓ We ship to residential and business addresses
✓ A phone number is required for all orders
✗ We cannot ship to PO Boxes — a physical address is required
✗ We cannot ship to military addresses (BFPO, APO, FPO) at this time
9. Order Changes & Cancellations
Address change: Contact us before dispatch — once shipped, the address cannot be modified
Cancellation: Free cancellation before dispatch. Once shipped, our Return Policy applies
How to request: Email support@espressyo.com with your order number as soon as possible
10. Lithium Battery Products
Our products contain built-in lithium batteries, shipped in full compliance with international regulations:
✓ Packaged and labelled according to IATA lithium battery shipping standards
✓ Batteries are contained within the equipment (not shipped separately)
✓ Our shipping partners are fully certified to handle lithium battery shipments
Due to lithium battery regulations, shipping to certain remote areas may not be available. We will notify you and issue a full refund if this applies to your order.
